Great service

I logged an insurance claim and due to number of documents, and with duplicate information that they asked me to complete, I was under the impression that they are trying to find a loophole not to pay the claim. I raised my frustration via email. My concerns were received and escalated by Melanie Pretorius. I then received a call from a gentleman who assured me that it was just protocol due to false claims they had received in the past. Melanie also gave me a call to assure me that my claim will be processed as soon as I completed the documents, and explained that and documents with duplicate information required I don't have to complete. She could sense my frustration but she was very professional and and made sure I was at ease by the end of the call. Long story short, my claim was settled in full as per the agreement on the contract.