1 reviews | Active since Oct 2016
Worst insurance company
I have never been so upset in my life with a company that has such poor service! This has to be the worst insurance company I've never been with. My claim was declined after I complained I was told my claim would be paid out , I was asked to pay a premium that was not paid in 2020 so put an eft through, I was also told that my phone has decreased in price so I must call in to decrease my premium, I have done that but still I'm being debited the full amount of the phone at the original price, I've been with this company for over 6 years and I am shocked at the service I'm getting, week after week I have to call in or email the company for feedback, it's like the company is delaying the process just so they can debit more money every month because they said as long as the claim is active they have to debit my account what ******* is that. Please I advise everyone do not join this insurance company they only care about taking your money with no service!
I have escalated the claim and see that you have been contacted by the underwriter who has approved the claim and is awaiting the final excess payment and delivery address,
I will be looking into the premium adjustment request and why this was not processed and will email you the details of the investigation.
We are able to cancel your policy at anytime, this should have no effect on the claim as premiums are paid in advance.
Please forward me a cancelation request in writing should you wish for the policy to be cancelled.
Thank you once again form bringing this matter to our attention.
Kind Regards,
Megan Hope
Pinnacle Marketing.
I have escalated the claim and see that you have been contacted by the underwriter who has approved the claim and is awaiting the final excess payment and delivery address,
I will be looking into the premium adjustment request and why this was not processed and will email you the details of the investigation.
We are able to cancel your policy at anytime, this should have no effect on the claim as premiums are paid in advance.
Please forward me a cancelation request in writing should you wish for the policy to be cancelled.
Thank you once again form bringing this matter to our attention.
Kind Regards,
Megan Hope
Pinnacle Marketing.