unprofessionalism

I was arm- ****** recently and I put in a claim through to pinnacle marketing. The claim was approved after I had to keep calling to enquire. They say that they sent the communication to me via email but I have yet to receive it. I have several attempts to call to get the account number where I should deposit the access fee amount however they kept assuring me that the email is sent. Still waiting for the email. The call center consultants are very unprofessional. I have received very bad service!!