Unfair Insurance Practices by Pinnacle Marketing, RUN CONSTOMERS RUN

On the 7th of July 2018, I was a victim of an armed ******* in Auckland Park around 18:35 where i was pointed with a firearm and my car smashed and cellphone forcibly taken. In the process I was injured and traumatized. I opened a case of armed ******* with Brixton SAPS 81/07/2018. On Monday morning 9/07/2018 around 10:00 I blocked my phone and lodged a claim with Pinnacle Marketing. On Wednesday i followed up with Pinnacle Marketing pertaining my claim. They denied my claim citing that my policy was cancelled however they claimed the amount for the current month. I asked them who cancelled my policy they cited the broker. I told them that I was not informed in writing or verbally of the cancellation of my claim however coincidentally im still paying for a cancelled policy. I cite all the telephonic conversations i had with pinnacle marketing as evidence and im going to request such recording to be submitted as evidence to the ombudsman. Let it be known to the management of pinnacle marketing that I am going to approach the ombudsman for unfair insurance practices by your company. After a 15 year relationship with MTN, this is what their insurance does to me. They inconvenience me more than i was already inconvenienced. I want to plead with everyone who has a policy with pinnacle marketing to seek insurance else where or otherwise you may find yourself in my shoes. To anyone who wants to purchase and insure a new device rather go purchase your device from another phone retail store. Learn from my experience with pinnacle marketing or face regret.