Pinnacle Marketing Pathetic Service

I had an IPhone 6 which has still currently insured at Pinnacle marketing. One evening my device just dies.

I have it sent to WE fix store to an approved Apple repair centre in order for them to assess the damage with the hope that they might be able to fix my device. A day later I receive a report stating that my device is beyond economical repair. I then made contact with Pinnacle insurance company and mailed them all the necessary documents required including the BER (Beyond economical repair ) report from We fix.

I was advised that the device would either be repaired or a new device would be provided to me, but they ensured me that they would contact me before they made any decision. Be it provide me with a new device or to fix my old device.

I’ve contacted their support Center and they confirmed that the device is being repaired without confirming their decision. They then advised that they would get the cell phone technician at their repair Center to call me back but I’m still waiting on their call.

I receive a call from my a courier company on the Friday telling me to collect my Device. I eventually receive my device. in Worse condition that I sent it away initially.

Kindly find attached the pictures displaying the poor quality of workmanship on my device.

The glue still visible and I could actually lift my screen by placing my finger nail under the screen..

Now the device was insured for R15000 and yes it is an old phone, but is this what I should expect from my insurance ?

They collected the device on the same day and no I haven’t heard of them ever since. An sms was advising that my current open MTN claim is being processed and managed by Monitor , I Tried calling the company and still to no avail.

It has been a major inconvenience upon me as I'm a currently working for a major bank in the country and to call around and run around to have my device scenario resolved. The security of knowing I have a cover up too 15000 and to receive such bad craftsmanship from the repair centre is unacceptable – at this current moment I do not trust their repaired centre to even pass this device quality approved. It is only fair that this insurance company either replaces my device with a new device or a device to the value of my current device. Its Been 2 weeks since my device has been collected and still no communication from them.

This is unacceptable