PINNACLE MARKETING IS A BIG ****

I lodged a claim which got declined on the basis that I was using a sim card that wasn't registered with the phone and my registered numbers on the phone hadn't been used on the phone since the 8th of June

1. On the basis of the sim card being used not being registered:

- Firstly, I was using a data only sim card called Rain which doesn't have a cellphone number nor can it make or receive calls, secondly, before I started using that sim card on my phone I called MTN and asked if it was okay to do so since it was a data only sim and they said yes I can use it, the call I made to MTN was between 15 March 2019 and 25 March 2019, I called MTN i think on their MTN insurance and spoke to a coloured lady who even assured me that she will make a note on the system

- I was previously ****** a few months ago and made a claim which was APPROVED under these very same circumstances, I had been using my Rain sim card on the phone but somehow that claim got approved and this was got declined, I find that very weird and very fishy

2. On the basis that I hadn't used my registered numbers on my phone for 2+ months

- That is a LIE. That is a blatant lie and seems to be a way to decline my claim, I was using my REGISTERED number on my phone on the very same morning I got ****** (10/8/2019). I've been using that number on the phone every single day since it's the contract number that came with the phone

The discrepancy I suspect is the fact that I lost my previous phone on the 8th of June and blacklisted that number and then I did a sim swap 15-19 June, maybe the insurance people didn't pick up that the number has been reactivated again, I don't know.

The truth is I've been using the REGISTERED number on that phone as per my contractual obligations, I did not use any other number on that phone apart from the data-only sim card which was pre-approved by MTN before I even put it in the phone because I called them, and my previous claim was APPROVED under these VERY SAME CIRCUMSTANCES, but this one is being declined? This is blatant injustice on my part and I would like for this to be reviewed and over turned