PATHETIC SERVICE

On the 4/11 I sent through a claim for a damaged handset, then I was told that I have to send proof of purchase of the device however the claim is on a replacement device and when the device was delivered to me, I was not provided with any proof. I contacted Pinnacle Marketing insurance to find out as to how do I go about getting proof of this replacement device, the clever lady I spoke to advised me to go to an MTN store after explaining her that is a replacement device. I took time off from work to go to the MTN store where they advised me that Pinnacle Marketing insurance should have provide me with this proof. I called Pinnacle Marketing insurance on the 11/11 and advised them, the lady advised me that she will send an email to the previous administrators to email me the proof and that I should call back on the 13/11, which I did as I have not received the proof as yet, when I called the lady I spoke to advised me that she will email them again and to date I have not received any response, so I guess that I should call Pinnacle Marketing insurance just be told that they will email the previous administrators AGAIN!