NEGLIGENT, BAD QUALITY SERVICE, EMPTY PROMISES AND MAKES SEVERAL EXCUSES!!

EXTREMELY DISAPPOINTING EXPERIENCE! I purchased the Samsung Galaxy Note 10+ on contract at the MTN store in Menlyn park shopping center. The gentleman who helped me asked if I would like to activate the insurance on the phone, however I had not given the go-ahead as yet. A few days thereafter, he called and asked me if I would like to activate it then and i gave authorisation to send the application through to Pinnacle Marketing - which is what he did. Yet, due to negligence, my application wasnt processed and therefore I never got any SMS to confirm that it was an active policy. If the policy isnt active then no premiums go off whatsoever. Which is what happened.. no premium had gone off when my contract did. Soon after that, unfortunately, I got attacked and ****** near the Gautrain Station in Sandton. I immediately filed a report at the local police Station, got a case number and called MTN to inform them about the situation. I soon started getting several reasons to why I couldn't claim back, one of which was that my phone wasnt active since the day after I purchased it - it makes no sense whatsoever because I used it up until i got ****** (I have proof of it - calls, messages, search history). The other reason was that the information was inserted incorrectly on the insurance application, yet it was rectified immediately. And the list goes on... After calling multiple times, I was told they'd call me back to sort out the dilemma, however I wasn't contacted at all. I am tired of empty promises, no service and different reasons as to why I cannot claim back. The last time I called, I found out that Pinnacle Marketing is no longer brokers for MTN and that Admyntec took over. It's really odd that they changed brokers. And as far as I am concerned, Pinnacle Marketing has been giving problems to a heep amount of clients. I WOULD NOT recommend this broker to anyone. The service is horrible and I still have not claimed back. It's been since October 2019 - I am FED UP!! I want this resolved ASAP!!!