1 reviews | Active since Nov 2016
MTN INSURANCE / PINNACLE ADMINISTRATORS *******
I have been with MTN for as long as I can remember, further more MTN insurance since 2014 when I first received my iPhone 5C on contract. Since then, I have upgraded to an iPhone 6S 64GB and continued to have this phone up until recently when I was unfortunately pick-pocketed.
I submitted my claim, and it got approved. No issues there. Now, here is the tricky part:
My insurance policy is valued between R14k - R16k, however upon loss and submitting claim. I am told that, it is approved and I will be receiving a device well below the insured amount [insert either iPhone 7 128GB or iPhone 8 64GB]. This is obviously not something I am willing to accept. I am now being bounced around between Monitor Administrators & Pinnacle Marketing to try and ascertain what its going to take to receive a phone which is well worth the value I have been paying a premium for.
I was notified two years ago that my premium will increase to ensure that I am sufficiently insured, value being the R14k - R16k. I agreed to the premium increase, only to now be told this.
What does one do now???
Kind Regards,
The Pinnacle Marketing Team.
Kind Regards,
The Pinnacle Marketing Team.
Contact is ***
Contact is ***
Your complaint is escalated to the underwriter as requested.
alternatively you can contact their office on ***.
The replacements offered by the underwriter has superior functions to the item that you have insured and is in line with the policy.
Kind Regards,
Your complaint is escalated to the underwriter as requested.
alternatively you can contact their office on ***.
The replacements offered by the underwriter has superior functions to the item that you have insured and is in line with the policy.
Kind Regards,