Customer Service

I had the misfortune of my phone being pickpocketed on the 1st of January 2018. It was insured and I dreaded contacting the pinnacle marketing call Centre as all the stories I heard about it was the appalling customer service from friends, colleagues and clients. I was advised that I would probably hold on for 10 to 20 minutes on my initial call. I made the call and to my surprise I was answered within 2 minutes. I spoke to a lady by the name of Olwethu Sibeko and I have nothing but praise for her excellent customer service. She sent me the claim forms and the e-mail stated that I should forward them to another department. I reluctantly sent the e-mail and I cc'd her. Within 5 minutes, she responded to my e-mail requesting one of her colleagues in the relevant department to assist. I know that many people once the query is out of their department, they will not entertain your e-mail even if you cc them. My claim has been approved and I was advised I will be receiving my handset by Tuesday (16th of Jan the latest). I hope I won't be disappointed as the service I received has been nothing but exceptional. I would like to take this opportunity to reiterate my pleasure with the service that was provided by Olwethu Sibeko.