Complain

I am very Unhappy,Angry,Frustrated With the service given by Pinnacle Marketing insurance!!! My Insurance was cancelled due to 2 second claim within 12 months,i did not plan for any of this to happen to me ,i can not loose my life just for a gadget i have given them enough information needed ,i was ****** by four guys (H46YRGP Dark silver grey car), i have asked the insurance to investigate with the JMPD at Randburg for CCTV Camera and the Police at Randburg where the incident took place, whenever i called in insurance either i am given different stories ,either they are investigating ITC/Case number or the person investigation she’s on leave then at 2019/06/10 04:00 PM iv received an email saying they cancelling my Policy due to being a high risk client, I don’t understand that as Policy T&C's ( Cancelling of cover

i) This policy may be cancelled at any time by either party giving thirty one(31) days’ notice in writing;

ii) MULTIPLE CLAIMS, in the event that 3 or more claims are lodged against this policy in any 12 month period, your insurer may, at its discretion, give 31 (thirty one) days’ notice due to adverse claims experience.) explain that right

Can i please get this sorted ,i did read the policy, can i get more understanding why is the Policy cancelled as per the agent said?? Can i get more clarity with the Term and Condition, LUCRECIA MAYBE sent ( Good day Hope Tshabalala,

I trust that you are well.

With reference to your below email.

Please be advised that the insurer has cancelled your policy due to high risk claiming, what this means is that the insurer has calculated the amount in premiums received from you since the inception date of your policy and what they have found is that the amount given out to you in device value outweighs the amount received from you in premiums.

Also the insurer may cancel your policy at any time as per your policy schedule and the below extraction from page 3, Kindly see your policy wording for your perusal.) I DONT UNDERSTAND!!! i have been asking MTN my insurance isn’t added to my invoice and they keep on saying they will add in in June with Pro-rata but now it’s my problem as insurance isn’t receiving my premium .

Kind Regards,

Hope Tshabalala

Direct Sales Agent

Description: Description: Description: Description: Description: Description: **********

Teljoy Rental

Tel: ***/ **********

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Web: www.teljoy.co.za