Useless Service

<p>I was referred to this company as a service provider to Makro. My laptop was less than one month old under warranty and the screen backlight had failed.</p> <p>I submitted the claim via email on the 19th April 2017 and subsequently phoned them 5 times on separate days to ascertain the status of the claim. The only answer I got was that they were trying to find out "If the procust was on their stock list".</p> <p>On the 26th April they sent me an email stating exactly the same information. This was the first time that they had initialted contact despite promising to do so on each of the 5 phone conversations.</p> <p>On the 28th April I phoned again and was told verbally "That it wasn't on their stock list and that they could not assist!"</p> <p>9 Days simply to advise that despite being a service supplier to Makro they coud not assist!!!</p> <p> </p> <p>This is a totally useless organisation who do not keep their promises to respond and frankly do not care.</p>