Still my laptop is not repaired

I purchased my laptop on the 6th of January 2017 at Makro then I started experiencing problems with my laptop around March. One day I switched on my laptop it had a TEST MODE watermark. This test mode watermark comes and goes, its not always there. I'm currently schooling in Cape Town, I purchased this laptop at Makro in Pietermaritzburg. As a student, having a laptop plays a huge role in my life. I use my laptop everyday for assignments and for studying in general. I was told to bring back to Makro in Pietermaritzburg where I bought it so during the June holiday, I took my laptop to Makro they referred me to Pinnacle Warranty, Makro gave me a paper that had Pinnacle's contact details. I then contacted Pinnacle and I also emailed them. They contacted me back and they collected the laptop at home then they said they updated me via email. After a few days they assessed the laptop and I had to pay a fee because they said it was a software problem and they had to replace my Operating System(OS) so I paid the fee and they fixed the laptop. My reference number is RN ********** 2.

My laptop was sent back to me in Cape Town because I was no more in Pietermaritzburg. When I switched on my laptop, I realized it was wiped. At first I didn't have a problem as I'd backed up some of work before giving the laptop to them but after a 2 days the TEST MODE watermark appeared, I cannot even explain how furious I was because I paid them to fix it then I was told it was fixed but the part that made me even more furious is that I lost my software and my work in the name of fixing my laptop. As furious as I was I contacted Pinnacle and I told them what happened, they contacted me back and they said I should go Command using codes but the test mode didn't go away then fetched my laptop the next day. This time their repair took longer more than a week, they said they were waiting for DELL to come and assess the laptop. So they assessed the laptop then apparently fixed it. After that they brought it back. The next day after receiving the laptop, I switched it on and the first thing I saw was the TEST MODE watermark. I was so disappointed. I wrote an email to Pinnacle about the watermark and I requested them to loan me a laptop or supply me with a new laptop because they wanted me to bring it back to them and it would the third time taking it back to them in less than a month from the first repair. Pinnacle said they can't supply me with a new laptop they can only repair it, the same repairs they failed to do.

So I told my parents to contact Makro and request a new laptop because it's clear that they sold me a faulty laptop, the laptop broke down in less than two months from the purchase date. The laptop has already being to the repair company 2 times is less than 7months from purchase date. Between Makro and Pinnacle no one wanted to be held accountable for a faulty laptop. Because of my father's frequent visit to Makro in Pietermaritzburg. Makro started contacting Pinnacle regarding the laptop and for some reason still no wanted to take responsibility for this faulty laptop. Makro started making promises that they'd give me a new laptop but first Pinnacle would have to assess the laptop for credit whether they give me my money back or give me a brand laptop. So Pinnacle fetched my laptop last week Friday( 15 September 2017). So I started having hope that they headache and heartache would end because all of this stress has been weighing on me, I had no laptop when I was writing my exam( during early August dates), I struggled to study. Yesterday( 18 September 2017) Pinnacle sent me an email that they have assessed my laptop and that repairs will commence shortly, I am shocked because they said that this was a credit assessment. Now they want to repair my laptop AGAIN. Then it will come back again and then the test mode will appear again. Is it not obvious that this laptop is faulty?

Why am I receiving such bad service? Did I make a mistake by purchasing my laptop at Makro? Did I make a mistake by trusting Pinnacle that they would fix my laptop ?

I would strongly advise people to think twice before taking their laptop to be fixed in this company. They give the worst, I mean the WORST service. It will leave you heartbroken like how I am now. They suppose to be the best repair company but they the most UNRELIABLE, *************, *********** company, if not service. Their lack of customer care is unexplainable and unreasonable.

I learnt my lesson the hard way so go there and you will learn yours.