False Promises

Hello Pieter

I would like to make a review. on the 27th of October 2017, I logged an incident for a warranty claim for my laptop. On the 30th it was confirmed that the warranty claim was valid and that they dedicated to providing leading warranty support and strive to ensure you have an exceptional after sales experience. Courier arrangements we made to collect the item and all requirements were submitted and verified.

Since then I was updated and reassured that the device was going to be repaired until a day before yesterday when the device was returned unrepaired, when I asked why, I got this response.

Good Morning Steven We trust that you are doing well. Please note that your device is out of warranty and this is the reason why the technician didn't repair the device. They payment of the rejection fee is too have the device returned too you in an "unrepaired state". The warranty repair centre that should have this device seen too and repaired goes by the name of Partserve and their direct contact number are as follows: ********** 727. We apologise for the time consumed and for the inconvenience but as you know well this device was out of warranty and should not have been collected in the first place. We hope this email finds you well, have a good day Mr Steven. Regards Pinnacle Warranty Desk

Please Assist… I have all communications supporting my claim via e-mails with the stakeholder and I can provide them if need be.

Regards Steven