DELL repairs done by USELESS Pinnacle Warranty!

Persons: Help desk - Makenzie. Email: ********** Manager: Mohaziem Kariem. The person responsible for repairs: Cassey van Zyl. Help desk number: ***. Johannesburg service center: +27 11 ********** . This Pinnacle warranty doing work for Makro on the DELL computers are the most useless service center. First, they collect the computer(Laptop by DELL), then you get a quote for the repair within 5 days. Makenzie who helped me was very arrogant over the phone(change your job, you have no idea how to speak to clients). I make the payment the next morning then it takes Pinnacle warranty 4 - 5 weeks to repair a charging socket and charger. The charger I bought at Matrix was charging even though it was a generic charger, they tell me it faulty and will return it. Still waiting now for 2 weeks. I got my laptop back and the USB and charging socket is cracked. I send them photos to show them and they say I did it. Mohazim says he has photos to show it was me, but when I asked for the photos they have none. They deny the broken pieces and refuses to fix it, he says I can send it back to them for a quote then they will fix it. Never ever will I use these useless bunch. When you open the screen you can see on the side how the plastic moves up as if there are *****s missing, which I am sure is the case here. Where is my charger with different adapters after I was promised a waybill number, this is now more than 2 weeks. I still don't have my charger, my Dell laptop is charging but who knows when the screen will break off, don't use Pinnacle warranty for anything ever. Rather use a backyard mechanic, they will do a better job than this bunch!