Unacceptable customer service.

This business is all talk and no action. They make arrangements which they do not keep. In my view an arrangement is a promise. On Monday the 13th of March I phoned them about my broken garage door. They requested that I send them my address details which I did. Their team came out and advised me that my door was very old and that they could not repair the damage. They suggested a rollup door which I accepted. They wanted a deposit, instead I paid the full amount their bloke said that they would get the door that afternoon, that their office would phone me that afternoon with a time that they would do the installation on 14th of March. He said he would come in the morning.

I never received the promised phone call and he had not arrived by 0900 as he promised so at 0948 I sent them an email. Sometime later I received a phone call advising me that the team was out purchasing the door and would come and do the installation that afternoon. Late in the afternoon I received another phone call from the guy who had phoned me earlier who advised that they had purchased the door and would be at my home at 0900 do the installation the next day (15th of March).

Well 0900 came and went. At 1046 I phoned the guy who phoned me the previous two times. He advised that he would speak to his team and call me back. It is now 1230 and I have just received the promised return call and update.

This situation is unacceptable. Sadly this behaviour is typical of most South African business who make arrangements and promises that are not kept. Based on my experience I will have a hard time recommending them to other people.