PG
Philip G

1 reviews | Active since Feb 2013

01 Jun 2023, 18:17

Non-existent after sales customer service.

On the 15th of March 2023 installed a new roll up garage door. During the installation plaster around in the runner areas was damaged. After the installation was complete the lead technician said their office would contact me the following day to advise a date when they would come to do the re-plastering. They did not call back that day or any subsequent day to arrange a date. On the 16th of March i noticed that the roller door was skew. It took a lot of phone calls over almost two weeks before they came out to do the re-plastering. On that day I spoke to the technician who had done the installation. He said the office would call to make arrangements for when they would come out. Once again this call never happened. I have been battling since then to get them to come out and fix their installation. Their after sales customer service is non- existent. Based on my experience I do not recommend this company.

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