Disappointed Client

I will never use Pinnacle again and I won't be recommending them to anyone that I know. They were brought in to adjust the tension on the garage door springs. I was told that I would be quoted before the guys commence any work, They walked in and started replacing rollers which didn't need replacing, they charged R350.00 to tighten a few *****s. They wanted to charge me in around R4 500 for the job. I told them to put my rollers back and offered to pay R1 500 which in my opinion is being too generous. When I phoned the manager back later he wanted to know why I didn't just get someone else that quoted me to do the job instead of getting them to do the job. The reason was because Pinnacle was available today and the other service provider could only do it the following day. Unfortunately the other service provider quoted telephonically who was prepared to do the job for R900 compared to what Pinnacle wanted to charge.