Poor service delivery - poor quality

Critical: Professionalism, Quality, Responsiveness I had my vacant house cleaned by Pinky and the Stain on 6 Feb. At first they were responsive and prompt with their service. Because I live in another town I re**** solely on pictures once the job was completed. I was happy, especially with how great the shower looked. When I visited the house a week later, I found that some of the blinds, the trellidoor and extractor fan wasn't cleaned. I also discovered that the oven area surrounding the knobs were severely scratched as if steel wool were used. I made them aware of the this and 3 days later they were back using a product to try and remove the scratches. I was present at the time and saw that the product did not work. I was told by the Owner, whom was also present that she was not there at the time when the cleaner was busy with the stove on the 6th. I was then told they would get another product and if it didn't work they would replace the scratched stove. I followed up 2 days later and was reassured that they were still looking for a product. 5 days later after I made contact, I was told that they found a 2nd product tend to the stove on 27 Feb. On 26 Feb I sent them a whatsapp to find out if they were still going to make it on the 27th, but no one responded. I whatsapp'd again on the 27th and no one responded. I then sent an email on 1 March expressing how disappointed I was with the lack of communication and expressed that urgency of having the stove seen to as I have new tenants moving in soon, I also reminded them that should the 2nd product not work then they would have to look at replacing as per the owner's conversation with me. On the same day, I received an email from the owner saying that she has Covid symptoms and her partner is in control of the company phone. She then advised that her cleaner was adamant that she did not use steel wool on the stove and now requests pictures of the stove before it was cleaned. I tried calling her/ partner 3times after I received this email, but none of them has bothered to return my call. I then responded to the email yesterday morning advising them that there was an out-going inspection conducted when the tenant left and there were no scratches on the stove. If there were, the tenant would be responsible for them, not the cleaners. I have not receive one call, email or whatsapp since and they have been online on whatsapp. I am utterly disappointed in this whole situation and especially in this shocking service delivery. They should think about removing their caption 'Professional Cleaners' as they lack professionalism completely.