Horrifying experience with this company.. please beware!!

If I didn’t have to give a star I wouldn’t.. anyway where do I even begin with the most horrible experience I’ve received from any company ever.. it is partly my fault because I read the previous reviews about this company and ignored them.. I ordered a high chair on the 18th of November. They told me they do not have stock on hand so they will have to place an order for me. I agreed and hence did not expect the chair to arrive very soon- I was okay with this. On the 1st of December I enquired about the chair and they said it will be here next week and they will let me know when it arrives.. on the 12th of December they still did not have any update on the chair. Everyday from then I asked and everyday was a new excuse, eg. the courier company has it and they havnt delivered, there’s delays because of the festive season, etc. Also, they never gave me an update on their own, I always had to WhatsApp them multiple times and eventually call them to get an answer. Anyway, on the 13th of December they told they suddenly messaged me saying they have to give me a refund. It’s now the 23rd of December and I still havnt received my refund- everyday is a new excuse, eg. the accountant isn’t answering her phone (??!!). My suggestion to anyone thinking of purchasing from this terrible company: Don’t ignore the reviews and rather reserve your purchase for another company. There are many other reliable companies who offer the same products for children.