1 reviews | Active since Jan 2019
Poor service delivery at Pinetown Car Sales
I recently purchased a vehicle from Pinetown Cars Dealership ( I’m a first time car owner) , it was a 2009 mini Cooper clubman I was really pleased with everything until a few weeks ago when I encountered my first problem.
The tyres on the car were very old, unfortunately I did not know to check their quality when I purchase the vehicle. I had found out that there had been a hole in the tyre. A few weeks later, the cables in the car’s engine were burning and had a foul smell because oil had been leaking. Thereafter, the Mini Cooper sign along the side of the door had fallen off. Bearing in mind that I had received the car mid-July and after all those issues I now encountered an even worse issue where the car is now no longer mobile. The car had been towed to the dealership on the 30th October after it just stopped working. Since then I have sent numerous messages & received a vague response regarding the car. I purchased this vehicle 4months ago and since then I have had too many issues with this car. I have now been without the car that I am still paying for 3 months! I am utterly disappointed at the service I've received, I've been liaising directly with the sales guy Terrence who I dealt with when shopping for the car. His assistance now compared to earlier is absolutely appalling. They never answer my calls both Terrence & the Manager Keith. Buying from Pinetown cars has been a total nightmare for me. It's been months of misery.To date, I have still not received any communication regarding the status of the vehicle, being left in the dark and nothing is being done to make me as the customer comfortable or no compensation for money I am losing daily.
