***** and dishonest
<p>Recently bought my first car from pinetown cars, am a new driver.</p> <p>on day one of test driving, the car was great. Their salesman-Tyrell-mentioned that the car missed one service(75000km) and they would do the 90000km service because the car was at 82000km. He said except that-there are no faults and i will have the car within a week.</p> <p>a week went by-everything was sorted with the bank for finance, Tyrell said give them another week. on that Friday i took the car because i got suspicious and told them i will bring it back on Monday.</p> <p>in 1 weekend, we found that the car had a slight bump on the back left side when travelling long distance, the central locking was faulty and engine made a slight noise occasionally when started.</p> <p>i immediately got the bank involved, where pinetown cars manager-keith-promised to sort everything out.</p> <p>they promised that it would take a week, Keith was more honest than Tyrell, they got the wheel alignment done, did a service and got the car tested at hyundai and sorted out minor dents to show that the faults were sorted.</p> <p>on the day when picking the car up I mentioned to Tyrell that he didnt give me the service book-he said he will during the week(2 weeks later he phoned to say they dont have it and he will give me a copy of it, which i had to pick up because he didnt deliver it as promised). i said the petrol is low, he said the company policy is R250 of petrol and thats how much was in the car.</p> <p>5km away, i ran out of petrol. Pinetown cars then sent Tyrell with 5 itres of petrol and told me to fill up at my own expense when i reach the closest garage.</p> <p>Tyrell also mentioned that the car was under Hyundai warrenty till november-after i bought it Keith said its not but they will honour the warrenty till november(Sly)</p> <p> </p> <p>2 months later i did a follow up-I asked about the service-where i was told the campbelt wasnt changed, so i have to do the 90000km major service at my cost</p> <p>i will rather do that than argue with them again</p> <p> </p> <p>avoid them at all cost if you want value for your money</p>
Less than a day after I posted this complaint Wayne(the owner of Pinetown Cars) contacted me and offered to do the full 90000km service free of charge, just to make up for me being unhappy with the branch
This is exceptional customer service and unexpected. I believe I should have given more thought to contacting wayne before this post. Wayne wasnt hesitant to critisize his own branch or set limits on the effort to resolve the query, which is great. Maybe I underestimated their service, but Wayne's response really restored my hope in this branch. Would definitlely recommend them
Less than a day after I posted this complaint Wayne(the owner of Pinetown Cars) contacted me and offered to do the full 90000km service free of charge, just to make up for me being unhappy with the branch
This is exceptional customer service and unexpected. I believe I should have given more thought to contacting wayne before this post. Wayne wasnt hesitant to critisize his own branch or set limits on the effort to resolve the query, which is great. Maybe I underestimated their service, but Wayne's response really restored my hope in this branch. Would definitlely recommend them
