Terrible Service and Slow to Pay Refundable Deposit

My friends and I stayed at Pine Lodge Resort in George over New Years 2017/2018 and the stay was lovely. Excellent service and no problems.

We checked out on 2 January 2018 and was assured that our breakage deposit would be refunded to us. It is now 18 January 2018, and I am still waiting for the breakage deposit of R800.00 to be refunded. I have sent several emails since the first week in January, and have received no responses. I have emailed three different addresses (provided by Lodge staff), and made several calls to the place as well, only for them to tell me to email me them again.

In the contract I received prior to arrival, it was said that the refund deposit would be paid back to us. I don't think that it's acceptable for a customer to wait this long for money that is owed to them. I have stayed at many places and this is the first time I am waiting this long for a deposit to be refunded. I will not be returning to Pine Lodge Resort and will not recommend it to anyone, based on this experience. I will be following up with them every day until my money has been refunded.