Pathetic service

<p>my friends n I booked a weekend on the 10 march 2017 at pine lodge in total we booked 8 rooms, I booked 2 of the 8 rooms for myself n another couple, I checked in at 5pm and received both room keys. I did not go to the room as I was in a rush because I had to get ready for supper. At about 11pm we arrived at the lodge only to find someone else in the second room we booked. The other couple had to go and find other accommodation as the office was closed already. The following morning I went to the office to ask why there was someone in the room I paid for I was told there is no manager there and they can on investigate on the Monday to see how it happened. They will refund me for the room that's all. The Monday i called and spoke to the manger Shaun who is a total idiot with a very bad attitude his reaction to the situation is that his very busy and this situation is not priority! I was in total shock! He said he would get back to me which on till today he didn't get back to me. I called again this morning they said they busy in the process of the refund but he doesn't have any details of me or my banking details. He also adds that the owner has many other businesses and can't see to all complaints. After me giving him a mouthful he slams the phone down in my ear! I will be waiting to see if I ever get any money back! </p>