PILOT POS fails at high cost

Beware of PILOT POS - they will make promises they cannot and do not keep.<br> <br> They will make you pay set-up fees and forget vital items that crash your system. <br> The monthly fees work out at many times higher than their claimed 'rand-per-meal'<br> They charge you for any call-out when their system crashes and leave you exactly in the same situation once they are gone.<br> <br> Our system would not run day-ends and they were unable to resolve that for over five months. Scant attention to detail meant they missed the cause of the problem. We had no effective support and were forced to run a manual system that meant losses for the business. PILOT was useless despite paying a lot of money for setup and every 'call-out' .<br> <br> Their admin is weak - they 'forgot' to add us to their support database for five months and had no effective support. In utter frustration, we cancelled the service and sent their equipment sent back with their rep Matthew Dannat. <br> <br> When your patience runs out, trying to help them get their cranky system running, they will generate invoices despite having rendered no service whatsoever.<br> <br> A most regrettable experience.