VERY POOR SERVICE

IM VERY UNHAPPY WITH THE SERVICE ITS NOT THE FIRST OR SECOND TIME THAT I ORDERED GOODS AND THEN THE ORDER HAS BEEN RETURNED TO THE SHOP AND THEY CANCEL IT,THERE WAS NO ONE AT MY HOUSE I WAS THERE THE WHOLE TIME,WHEN I PHONED IN THE LADY TOLD ME THAT THE DRIVER SAID HE CANT DELIVER THE GOODS AGAIN BECAUSE THE SHOP IS CLOSED BUT THEY ONLY CLOSE AT 20:00 AT NIGHT,NOW I MUST WAIT 3 DAYS FOR MY MONEY TO BE REFUNDED INTO MY ACCOUNT BEFORE I CAN BUY GOODS AGAIN ITS VERY POOR SERVICE!!!!