RUDENESS FROM SOWETO STAFF MEMBER

I have NOT had ANY reply to my COMPLAINT about the PIKITUP STAFF MEMBER AT SOWETO DEPOT who spoke to me in a VERY RUDE manner on 4 September 2024. The person who treated me so rudely is listed as DONALD MASHAULE with Cell phone number ***. Never in my life have I been spoken to so rudely by a person. The person who answered the phone on this number (definitely not SARAH as it is a MALE), refused to give me his name, told me I must go to Marlboro myself, told me the lines must be down that’s why I can’t get hold of anyone at Marlboro. I indicated that I work a full day and am unable to go myself to the Marlboro depot. He then proceeded to tell me that in that case I DID NOT WANT TO BE HELPED and HUNG UP THE PHONE. I wrote to COJ and PIKTUP and requested: 1. An investigation into the person who is linked to the cell phone number ***, allegedly based at the SOWETO DEPOT. I would like to know: a. Who this person is b. What their position is c. What the escalation process is for a complaint against this person and the way they treated me, together with the manager’s name, and contact number. Nothing has happened despite many emails requesting resoluton. Pikitup staff shoudl NOT be allowed to speak to members of the public in this rude manner. It is unacceptable, and further outrageous that PIKITUP have not taken this matter seriously. How do they allow their staff to behave in a RUDE and BULLYING MANNER towards their customers?