Pikitup did not deliver

I am writing to formally express my deep dissatisfaction with the ongoing lack of service regarding the replacement of a refuse bin for my mother’s residence.

Despite numerous communications and following all the required steps as outlined by Pikitup last year, we are still without a bin. Most recently, a team came to collect the broken bin on Tuesday and promised my mother that a replacement would be delivered on Thursday, which is ******* collection day. That promise was not kept.

Now, it means another week will pass, once again refuse is being stored inside the storeroom – including rotting items – creating a health and hygiene hazard.

To add insult to injury, the email response received today simply repeats the same information we have already comp**** with long ago. This is not acceptable.

My mother is a senior citizen who:

Cannot walk long distances, Struggles with confusion, and Relies on a neighbour to take the bin in and out on collection days.

Her family support is limited at the moment, as I am travelling for the next month and our closest relatives are in Durban. Is it truly too much to ask that her dignity and health be respected with something as basic as a refuse bin?

We ask that a new bin be delivered urgently to avoid further hardship and the health risks now posed by accumulating waste.

Please escalate this matter to the relevant depot supervisor and confirm when delivery will take place. I would appreciate a response not another list of processes we've already followed.

Sincerely,