Complaint and Allegation of Misconduct Regarding Refuse Bin Collection in Moroka North

Dear Pikitup Management,

I am writing to formally lodge a complaint and raise serious concerns regarding the conduct of one of your staff members operating in Moroka North. The issue relates to the collection and promised replacement of my mother’s damaged refuse bin.

Incident Summary: Date of Initial Incident: Tuesday (last week)

Location: Moroka North

Vehicle involved: A non-******* collection truck, registration LG93GP

Description: A Pikitup staff member, along with others, arrived at our home unannounced on a Tuesday, which is not the usual collection day for Moroka North. They knocked at the gate and claimed they were collecting broken bins and delivering refuse bags as well as collecting recyclable waste.

My neighbor assisted in handing over the bin to the staff members, who then loaded the broken bin into the truck and assured us a replacement bin would be delivered on Thursday – our regular collection day.

Current Concern: Date of Follow-up Visit by Same Staff Member: Today (Tuesday, one week later)

Issue: The same staff member returned, this time accompanying the regular dustbin collection crew, and asked where our bin is. When I reminded him that he and his team collected it the previous Tuesday, he denied ever having done so.

This contradictory behavior raises serious red flags. It appears deceptive and unprofessional, especially considering the collection vehicle used (LG93GP) was not a standard ******* collection truck. The incident now feels suspicious and possibly *****ulent.

Attempts to Resolve: I have been attempting to contact your call center for over three days, spending over R100 in airtime without success.

I have already sought legal advice, as I suspect this may not be an isolated issue.

I adhered to your bin replacement procedure as per your official guidelines, including:

Obtaining a reference number from the COJ walk-in center.

Providing all required documents (ID, Rates & Taxes invoice, reference number) to the depot.

Despite following this process, I now find myself without a bin and dealing with unclear and evasive behavior from your field staff.

Action Required: Immediate investigation into the staff member involved and the vehicle LG93GP.

Replacement bin to be delivered without delay.

Clear explanation and record of what happened to the removed bin.

Assurance of accountability for staff who mislead or act outside the official procedure.

I am returning home today specifically to escalate this matter in person if necessary. I expect a prompt and professional resolution to this matter.