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yolanda N

1 reviews | Active since Feb 2017

28 Nov 2018, 09:03

******** ITC Listing

September 2017 I noticed a listing by a company called Shapiro Sheik on my ITC report. When I contacted them they said it was for an Fashion express account, however the account is no longer with them and they have not listed me on ITC.

I logged a dispute with the relevant credit bureau and the listing was removed. The same account was listed again May 2018. I contacted you again and the listing was removed. This account has again been listed October 2018 and to date you are still investigating why it is listed since you have updated it 28 May 2018. I have been sending several emails since 29 October 2018 and the person responding Daniel Molefe does not seems to know what he is doing. If i do not get feedback by end of business 28/11/2018 i will take this matter further. As you are clearly not interested in resolving this.

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Replies (1)
Pienaar Sithole & Associates
Pienaar Sithole & Associates's reply29 Jan 2019, 16:34
Official
 We refer to the complaint received on the 28 November 2018 and hereby confirm that we act on behalf of The Foschini Group.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation. 

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably