1 reviews | Active since Oct 2011
Telephonic harassment
<p>I received a phone call this Morning from a phathetic and an Incompitent consulant named Mandla regarding a pyment I missed for August (1 payment), I told him that I had a problem and will cover that up as I continue with my payments on a monthly basis as for now i dont have any money to make payments. This *********** Mandla continues to persue as if he has eye on my bak account I told him serveral times that i wont be making any payments for now because of my own personal problems, but still insisted that i must make a payment today. I started loosing my patience as he tretheened me that I need to make a payment today which I had explained until i was tired and ended up putting the line down. he called AGAIN!!! repeted the same story. Who ever trained this Incimpente Mandla consultant needs to be named and shamed. I understand that you guys are running a businnes but when one advise that they had a problem and arrange to cover up just understand and advise of the penalties, than being desparate for a commision and threten people over the phone making them loosing patience so ealry in the morning. This is unacceptable.</p> <p> </p> <p>I never wat to receive a call from this Pathetic consultant ever again.!!! I await for Kunene's feedback (Manager). </p>
Thank you for bringing this matter to our attention. We invest a lot of time in the training of our staff.
We will investigate the matter and furnish feedback as soon as our investigation has been concluded.
Yours sincerely
Michelle Duncan
Client Liaison Manager
Thank you for bringing this matter to our attention. We invest a lot of time in the training of our staff.
We will investigate the matter and furnish feedback as soon as our investigation has been concluded.
Yours sincerely
Michelle Duncan
Client Liaison Manager
Thank you for bringing this matter to our attention, as we invest a lot of time training our staff.
We will investigate the matter and as soon as our investigation is complete I will revert to you.
Yours sincerely
Michelle Duncan
Client Liaison Manager
Thank you for bringing this matter to our attention, as we invest a lot of time training our staff.
We will investigate the matter and as soon as our investigation is complete I will revert to you.
Yours sincerely
Michelle Duncan
Client Liaison Manager
Thank you for bringing this matter to our attention, as we invest a lot of time training our staff.
We will investigate the matter and as soon as our investigation is complete I will revert to you.
Yours sincerely
Michelle Duncan
Client Liaison Manager
Thank you for bringing this matter to our attention, as we invest a lot of time training our staff.
We will investigate the matter and as soon as our investigation is complete I will revert to you.
Yours sincerely
Michelle Duncan
Client Liaison Manager
Thank you for bringing this matter to our attention, as we invest a lot of time training our staff. We will investigate the matter and as soon as our investigation is complete I will revert to you. Yours sincerely Michelle Duncan Client Liaison Manager
Thank you for bringing this matter to our attention, as we invest a lot of time training our staff. We will investigate the matter and as soon as our investigation is complete I will revert to you. Yours sincerely Michelle Duncan Client Liaison Manager
After investigation into your complaint on Hellopeter we would like to respond as follows.
Firstly, your comments regarding our consultant are totally unnecessary and unfounded as at no stage was he rude to you. We invest in the training and development of our staff and management in order for them to deliver good customer service and to ensure we carry out the requirements of our clients.
Our consultant Mandla called you with regards your outstanding debt and numerous broken promises to pay your agreed monthly instalments.
We have an obligation to our client, to collect unpaid debt handed over to us, on their behalf. Mandla advised you that this was not the first time that you had defaulted on a promise to pay and he therefore requested an immediate payment, at which time you terminated the call.
Upon Mandla calling you back, to conclude the call you abruptly responded “where should I get the money from your grandmother “ whilst having a secondary conversation with someone else, indicating your attitude to this outstanding debt.
A recording of the telephone conversation is available should you wish to listen to it.
In order to resolve matters and prevent future phone calls from our office, all you need to do is pay the monthly amount you have agreed to pay.
Yours sincerely
Michelle Duncan
Client Liaison Manager
After investigation into your complaint on Hellopeter we would like to respond as follows.
Firstly, your comments regarding our consultant are totally unnecessary and unfounded as at no stage was he rude to you. We invest in the training and development of our staff and management in order for them to deliver good customer service and to ensure we carry out the requirements of our clients.
Our consultant Mandla called you with regards your outstanding debt and numerous broken promises to pay your agreed monthly instalments.
We have an obligation to our client, to collect unpaid debt handed over to us, on their behalf. Mandla advised you that this was not the first time that you had defaulted on a promise to pay and he therefore requested an immediate payment, at which time you terminated the call.
Upon Mandla calling you back, to conclude the call you abruptly responded “where should I get the money from your grandmother “ whilst having a secondary conversation with someone else, indicating your attitude to this outstanding debt.
A recording of the telephone conversation is available should you wish to listen to it.
In order to resolve matters and prevent future phone calls from our office, all you need to do is pay the monthly amount you have agreed to pay.
Yours sincerely
Michelle Duncan
Client Liaison Manager