No empathy

I received an email from this company stating that my tfg account was moved over to them. I responded immediately, sent them 3 mails, however I have not received any response. I'm expected to pay full arrears of either R15000 or pay monthly installments of R2200 or in that price range. I have made arrangements with Tfg in April and kept to my arrangement so I can't understand why my account was handed over and not just that. As I have mentioned, I'm not even working and I'm not able to get a job anytime soon as I am due to give birth any day now, we are facing a pandemic, yet Pienaar Sithole and associates are demanding high amounts which I don't even know where I'll scratch out. I'm willing to make suitable payment arrangements if they contact me.

But I'll probably just get an automated response, let's see