Harassment and tears

I'm constantly harassed and have to repeat myself constantly which I end up in tears from pure frustration knowing I cannot make payments as I usually have. In the pandemic everyone is trying to make ends meet, times have changed. I have answered multiple times to phone calls the last week repeating that I am currently under debt counselling and still I am told to set up a debit order. Please show more compassion and not harass. Phoning twice a day does not make it pay it faster.