Give us our settlement letter PLEASE

we are currently trying to secure a deal for house. We found out last Tuesday that my mom was taken to your company due to failure on her Foschini account. We settled the R800 and requested a settlement letter as the bond orginator needs it for proof. We were then told that we paid to the wrong account of which i did not understand as your receptionist gave us that account. They said once payment refelects they will give us the letter, as per Boitumelos words. On Fridays they told us that it was not refelceting and i called about 10 times inclusive of my mom and sister. We were told by Boitumelo that we would get the letter on Monday. i call today and she informs me that we must wait another 48 hours. that is ridiculous, for a supervisor its even worse. i need the settlement by tomorrow morning as i feel i have waited for too long. i have never witnessed the worst client services as pienaar sithole.