Disgusting Service
<p>I took over my mother's account and started paying R250 on 2016/10/31. on the 3rd of November at 8am, a consultant contacted me to find out if i had made the payment. i explained that I did but it would take three business days as the eft payment was made from a Standard Bank account into a FNB account. i then asked her to add a note on the account that I do not want to receive anymore calls, as they get added on the bill that I am paying. she agreed and we confirmed that I would continue making payments going forward.</p> <p>less than 30minutes later, another consultant phones for the same thing. i told them to stop phoneing but they kept calling. i have three missed call from this company in less than an hour... I need a manager to contact me ASAP to get this sorted because I will not be paying for any calls made by those *********** agents.</p>
Good Day
Thank you for bringing your complaint on Hellopeter to our attention. I have requested our supervisor investigate your complaint and listen to the telephone recordings in this regard.
We hope to resolve this matter in a courteous and polite way. We will provide feedback as soon a report back has been received.
Thank you
Michelle Duncan
Client Liaison Manager
Good Day
Thank you for bringing your complaint on Hellopeter to our attention. I have requested our supervisor investigate your complaint and listen to the telephone recordings in this regard.
We hope to resolve this matter in a courteous and polite way. We will provide feedback as soon a report back has been received.
Thank you
Michelle Duncan
Client Liaison Manager
Good Day
After investigating your complaint we acknowledge that you were called more than once, the reason being that we needed proof of your payment as it was not reflecting in our bank account.
Kindly e-mail us the proof of payment, urgently, in order for us to allocate the funds to your mother’s account as we have still not received payment.
Yours sincerely
Michelle Duncan
Client Liaison Manager
Good Day
After investigating your complaint we acknowledge that you were called more than once, the reason being that we needed proof of your payment as it was not reflecting in our bank account.
Kindly e-mail us the proof of payment, urgently, in order for us to allocate the funds to your mother’s account as we have still not received payment.
Yours sincerely
Michelle Duncan
Client Liaison Manager
Thank you for your payment which you advised in your complaint you had made on 31st October 2016 and that it takes 3 business days for the funds to reflect in our bank account, your proof of payment is only dated 3rd November 2016 and not 31st October 2016.
Please advise the amount and date of payment monthly in order for us to record same on our system to avoid telephone calls and sms’es. Kindly also confirm if this is the e-mail address we are to record on our system – if not please advise which e-mail address is to be used.
Yours sincerely
Michelle Duncan
Client Liaison Manager
Thank you for your payment which you advised in your complaint you had made on 31st October 2016 and that it takes 3 business days for the funds to reflect in our bank account, your proof of payment is only dated 3rd November 2016 and not 31st October 2016.
Please advise the amount and date of payment monthly in order for us to record same on our system to avoid telephone calls and sms’es. Kindly also confirm if this is the e-mail address we are to record on our system – if not please advise which e-mail address is to be used.
Yours sincerely
Michelle Duncan
Client Liaison Manager