1 reviews | Active since Aug 2015
Bad Service
I have settled my Sterns account with you on the 27th of october 2017, I then recieved a paid up letter on the 1st of Novemeber 2017. Today 13th November 2017 I went to the bank today and they have advised me that my reference number on my paid up letter does not match with the reference number for the direct debit. I called through to the call centre and I spoke with one of your agents who I believe she did not have enough information about what was going on as I had to repeat myself a million times, I then became very frustrated as I knew that my airtime was going to deplet, I then asked if she can call me back and sort as she said she needs to speak to her manager regarding this. And she never contacted me, this is affecting my affordability as I am trying to apply for car finance. Can I please have this sorted out within 48hrs.
Thank you for your post. We would like to apologise for any inconvenience caused.
As explained to you by our Team Leader the reason the reference numbers differ is because different systems are used for letters and debit orders. This does not affect payments credited to your account. The credit bureaus are advised that your account has been settled and they update your profile.
I hope this clears up your concerns
Yours sincerely, Michelle Duncan, Client Liaison Manager
Thank you for your post. We would like to apologise for any inconvenience caused.
As explained to you by our Team Leader the reason the reference numbers differ is because different systems are used for letters and debit orders. This does not affect payments credited to your account. The credit bureaus are advised that your account has been settled and they update your profile.
I hope this clears up your concerns
Yours sincerely, Michelle Duncan, Client Liaison Manager