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shaun.alcaster shaun.alcaster

1 reviews | Active since Jun 2016

22 Jul 2016, 19:56

Account fully paid up but still getting harrest

<p>The beginig May 2016 I received my first call from Sithole, they enquired when I will be making a payment on my account, I requested a statement of my account and eventually after several more request I received it on 1st June 2016. I noticed that the payments that was being taken from my salary due to a garnishee order isued by Credidworx Since April 2011, in October 2011 The account was taken from Crediworx by Pienaar Sithole & Ass. The Opening Balance R9309.28. Every Month R200.00 have been taken off my salary, final payment made in July 2016. That is more than R12000.00. but according to your records only R8000.00 has been received???</p> <p>According to your statement payment was received from credidworx, when payment was not received why was there no follow up with them?</p> <p>This is unacceptable, you guys are charging me interest for an account which has been paid monthly and charging me for telephone calls I never received?</p> <p>Strange how you where able to reach me after 5 years of trying ot call me when my number hasnt changed.</p> <p>I have been communicating with Nomthi Moloantwa, Matsobane Mosehla (manager), &</p> <p>Delmaine Hermans (Supervisor). No one has been able to give me a answer about whats happening with this matter, surely it is not my responsibility to find out from creditworx why the never gave you the money. My work got a legal document stating to deduct R200.00 from my salary until it has been settled, which they done and now I get emails/telephone calls saying I still owe R6502.05. How is it possible to go from 9000 to 6000 in 5 years if I have been payed more than R12600???</p> <p> </p> <p>I have been requesting updates but all I get is empty promises that someone will contact me.. and today at 4:30pm, I received a letter stating that legal action will be taken against me if I dont pay the R6500. Oh the leter also stated that I am given 24Hours to make a payment, I have been waiting for a week for someone to call me to update me on the matter.</p> <p> </p> <p>The service Is completely terrible and unacceptable </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Pienaar Sithole & Associates
Pienaar Sithole & Associates's reply23 Jul 2016, 09:31
Official

I acknowledge receipt of your e-mail as well as your complaint on Hellopeter.

We apologise for any inconvenience caused. I have requested an urgent full investigation and report on your account and will revert as soon as I have all the information at hand.

Yours sincerely

Michelle Duncan

Client Liaison Manager