Worrisome!!!

I want to share my most recent experience with you as I am highly disappointed and frankly a little concerned. I checked in over the Christmas period with two different groups. The first night was a group of friends and the second group was with family. I have a few concerns I would like to address with you as it's was my 5th time at Piekernierskloof (it became an annual tradition for us). Amongst other matters, one of the biggest concerns was the heated pool maintenance. Details are as follows:

The pool looked murky. It didn't feel, smell or seem like it was being cleaned daily. Honestly, the water didn't look like it was being maintained at all. Outside around the pool was a constant pee stench; it got intense when you swam closer to the back of the toilets and at the steps. Inside and around the pool was thick pieces of moss. This is disgusting and so bad for our health! The toilets smell horrible; it's always wet and hardly clean. There were no support bars outside the pool. I feel like this would cater for the elderly as well as those with disabilities. Further to this point, the two units catered for special needs/disabilities are the furthest away from all the facilities, which creates a huge inconvenience and logically does not make any sense.

I am sharing this email because all the kids in my group, as well as my husband and sister, picked up a bacterial infection over that weekend. They were swimming underwater most of the time and only in the heated pool.

I have spoken very highly of this resort to family and friends. My family even booked their honeymoon at your resort in January. Honestly, I feel like warning them to reconsider.

I would highly appreciate it if management could take extra pride in maintaining the heated pool area like the garden and outside pool area.

Overall, it was a terrible experience for first-timers who joined us over the festive period as their kids are now ill at home with a bacterial infection. My baby, husband and sister are suffering from the same infection, all because of poor management and lack of cleanness from one facility, which impacted an entire experience not only for me but that of my family/friends and their children.

The only positive experience was the beneficial nature of your staff members, who were always there to assist and go the extra mile. My hat goes off to them!

Should you wish for me or that of my family/friends to even consider giving this resort another cent of my hard-earned money, I expect my concerns to be met with the appropriate response as well as significant improvements to be done regarding the facilities mentioned above.

Your feedback would be highly appreciated