JH
Jackie H
1 reviews | Active since May 2024
21 May 2024, 11:16
Incompetence
Picup technology does not allow the driver to communicate with the customer in terms of missing delivery information eg unit number in a complex. The driver then has to liaise with the Picup bot which is useless as the required options are not there which frustrates the driver and the client. There is no dedicated supervisor to contact.
There is also evidence of favouritism in terms of allocating deliveries as the driver has been sitting in the parking lot of Click's to see plenty of other drivers collecting all day long.
What gives?
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Picup Technologies 's replyOfficial
28 May 2024, 14:24Hi Jackie
Thank you for your feedback.
We want to clarify that our app does indeed provide drivers with the option to directly call the client if they need to communicate during the delivery process. Additionally, the live chat feature is primarily used by drivers to contact our office for support or assistance with any issues they encounter while on the road. We understand the frustration caused by the limitations of options to choose from and we'll look at providing more flexibility and convenience.
Regarding your concerns about favouritism in delivery allocations, we want to assure you that our system is designed to assign orders to drivers based on their proximity to the store to ensure efficient and timely deliveries. Furthermore, we have a Plus driver program where designated drivers are automatically assigned trips when they are within a certain radius, enhancing our ability to meet delivery demands effectively.
We apologize for any confusion or inconvenience caused and are committed to continuously improving our services. If you have any further questions or suggestions, please feel free to reach out to us.
Regards
Picup Team 💙
Thank you for your feedback.
We want to clarify that our app does indeed provide drivers with the option to directly call the client if they need to communicate during the delivery process. Additionally, the live chat feature is primarily used by drivers to contact our office for support or assistance with any issues they encounter while on the road. We understand the frustration caused by the limitations of options to choose from and we'll look at providing more flexibility and convenience.
Regarding your concerns about favouritism in delivery allocations, we want to assure you that our system is designed to assign orders to drivers based on their proximity to the store to ensure efficient and timely deliveries. Furthermore, we have a Plus driver program where designated drivers are automatically assigned trips when they are within a certain radius, enhancing our ability to meet delivery demands effectively.
We apologize for any confusion or inconvenience caused and are committed to continuously improving our services. If you have any further questions or suggestions, please feel free to reach out to us.
Regards
Picup Team 💙
Picup Technologies 's reply28 May 2024, 14:24
Official
Hi Jackie
Thank you for your feedback.
We want to clarify that our app does indeed provide drivers with the option to directly call the client if they need to communicate during the delivery process. Additionally, the live chat feature is primarily used by drivers to contact our office for support or assistance with any issues they encounter while on the road. We understand the frustration caused by the limitations of options to choose from and we'll look at providing more flexibility and convenience.
Regarding your concerns about favouritism in delivery allocations, we want to assure you that our system is designed to assign orders to drivers based on their proximity to the store to ensure efficient and timely deliveries. Furthermore, we have a Plus driver program where designated drivers are automatically assigned trips when they are within a certain radius, enhancing our ability to meet delivery demands effectively.
We apologize for any confusion or inconvenience caused and are committed to continuously improving our services. If you have any further questions or suggestions, please feel free to reach out to us.
Regards
Picup Team 💙
Thank you for your feedback.
We want to clarify that our app does indeed provide drivers with the option to directly call the client if they need to communicate during the delivery process. Additionally, the live chat feature is primarily used by drivers to contact our office for support or assistance with any issues they encounter while on the road. We understand the frustration caused by the limitations of options to choose from and we'll look at providing more flexibility and convenience.
Regarding your concerns about favouritism in delivery allocations, we want to assure you that our system is designed to assign orders to drivers based on their proximity to the store to ensure efficient and timely deliveries. Furthermore, we have a Plus driver program where designated drivers are automatically assigned trips when they are within a certain radius, enhancing our ability to meet delivery demands effectively.
We apologize for any confusion or inconvenience caused and are committed to continuously improving our services. If you have any further questions or suggestions, please feel free to reach out to us.
Regards
Picup Team 💙