Rude, unprofessional and unacceptable service and behaviour

I have received nothing but poor service from this company!! I am forced to use them through Vumatel to do our Fibre installation. The very first interaction on Tuesday was the only pleasant phone call thus far. This was to book the initial time for installation. Received my confirmation e-mails, ok..happy. On Wednesday I keep getting phone calls from my husband saying someone is at our complex gate trying to get access, this was at about 10:30 10:45, I was in a meeting. So Picture Perfect Installations phone me and tell me to open the gate as they need to activate the box. I was annoyed as no one told me that they would be there earlier and need to gain access to my complex. Eventually my husband opens the gate from his phone, they did their thing and Ziyaad even phoned me to get an exit code for the guys to get out. Wednesday afternoon at 14:00 I get a call to say the guys are there to do installation, even though the time booked was 14:30, I told him they have to wait as I still have to leave work. Thursday (after the installation on Wednesday), while Im at work, Ziyaad phones me telling me to plug in the box as he needs to activate it. I told him that I am at work, its 7:30 in the morning, how am I supposed to plug in the box. I plugged it in that afternoon when I got home. Today, Friday at 09:13, lady from the call centre (didn't get her name) phones me and tells me that the activation guys are at my complex gate and I need to open the gate. I told her that no one is home to supervise and WHY are they back at my complex? She yelled at me telling me 'are you going to open the gate or must I pull my guys from the site'??!! I demanded to speak to her manager, who was Ziyaad who after a whole fight, and me having to phone back, told me that there was an issue with the line that needed to be sorted. NO communication was given, the technicians pitch up unannounced whereafter I am yelled at and demanded to open my complex gate. NO Picture Perfect Installations!!!! Your technicians will NOT enter my complex unsupervised, if something happens I have to take responsibility. Had you sent me communication on what the problem is and what the way forward was, that would have been a different story. Ziyaad I am still waiting for the call recording of your rude staff member so that I can report and escalate the matter.