UNACCEPTAPLE CUSTOMER SERVICE AND THEFT

I went to purchase a 5 liter paint that my house has been painted in from Pick-and Paint George branch. I paid with my card, tapped on the machine, was told by a rude sales person the payment didnt go through, I then had to insert my card into the machine, put my pin in, payment was deducted from my account, got a notification from my bank on my phone. I was told by the same rude sales person that the transaction had been declined. I then phoned my bank, put the call on speaker, have a reference number and the recording of the banks confirmation that my payment was deducted from my account. I called the manager who is the co-owner of the branch Jandre Pieterse, as rude as the sales person who insisted that my payment was refunded immediately. Its been 10 hours still have not received the refund. I was not allowed to take the paint I had paid for. I was called by an even more rude man from the card machine company, screaming at me that I have no idea what I'm speaking about the refund was paid - I have a full bank statement where NO REFUND has been paid. I suspect a card machine **** at this shop and would like an investigation, and MY FULL REFUND OF R531.99 into my account. If this matter is not sorted out by a refund I will open a *****/**** case at the police