NPS Score
-100
Recommended: Unlikely
Mar '26 - Sep '26
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Share Your Experience1 reviews | Active since Feb 2014
Complaint Regarding Unprofessional and Disrespectful Behaviour at Your Store
Dear Pick-A-Paint Management, I hope you are well. I am writing to formally bring to your attention an unpleasant and deeply disappointing incident that occurred during my visit to your Pick-A-Paint store today (184a Beyers Naude Dr, Rustenburg, 0299) I visited your store to purchase paint products, including 3 x 20L Waterbased Plaster Prime and Powafix Multifilla Crack Filler. After completing my purchase, I briefly went to the fruit & vegetable shop opposite your store. When I returned to my vehicle, I found two men outside one appeared to be a delivery driver and the other seemed to be a staff member from the store by the name of Bernard Nelson As I reversed my bakkie, I politely engaged with them in a friendly manner and expected them to move slightly to allow me enough space to exit safely. Instead, Bernard Nelson responded very rudely by saying: “Ag ***, TURN THE WHEEL.” I asked him politely why he was speaking to me in that manner, and he repeated: “Ag ***, JUST GO.” The tone, language, and attitude displayed were entirely out of line and left me feeling insulted and undermined. This behaviour was extremely disrespectful, unprofessional, and completely unnecessary. As a customer who had just supported your business, I felt insulted and belittled especially considering that I approached the situation kindly and calmly. No customer should be treated in this manner, and such language is unacceptable in any professional environment. This kind of conduct damages your store’s reputation and raises serious concerns about the professionalism and customer service standards at Pick-A-Paint. I am extremely disappointed and expect this matter to be taken seriously we are human beings not Animals. I would appreciate it if you could please address this matter urgently. please ensure that such treatment does not happen to any other customer. I no longer feel comfortable returning to that store after the disrespectful treatment I received. As a paying customer, I expect to be spoken to with professionalism and basic courtesy. I am seriously reconsidering whether I should continue supporting a business that does not value or respect its customers, even though I still need more paint. Thank you for taking the time to review my complaint. I look forward to your response. Kind regards, Vero Moji
1 reviews | Active since Feb 2014
Complaint Regarding Unprofessional and Disrespectful Behaviour at Your Store
Dear Pick-A-Paint Management, I hope you are well. I am writing to formally bring to your attention an unpleasant and deeply disappointing incident that occurred during my visit to your Pick-A-Paint store today (184a Beyers Naude Dr, Rustenburg, 0299) I visited your store to purchase paint products, including 3 x 20L Waterbased Plaster Prime and Powafix Multifilla Crack Filler. After completing my purchase, I briefly went to the fruit & vegetable shop opposite your store. When I returned to my vehicle, I found two men outside one appeared to be a delivery driver and the other seemed to be a staff member from the store by the name of Bernard Nelson As I reversed my bakkie, I politely engaged with them in a friendly manner and expected them to move slightly to allow me enough space to exit safely. Instead, Bernard Nelson responded very rudely by saying: “Ag ***, TURN THE WHEEL.” I asked him politely why he was speaking to me in that manner, and he repeated: “Ag ***, JUST GO.” The tone, language, and attitude displayed were entirely out of line and left me feeling insulted and undermined. This behaviour was extremely disrespectful, unprofessional, and completely unnecessary. As a customer who had just supported your business, I felt insulted and belittled especially considering that I approached the situation kindly and calmly. No customer should be treated in this manner, and such language is unacceptable in any professional environment. This kind of conduct damages your store’s reputation and raises serious concerns about the professionalism and customer service standards at Pick-A-Paint. I am extremely disappointed and expect this matter to be taken seriously we are human beings not Animals. I would appreciate it if you could please address this matter urgently. please ensure that such treatment does not happen to any other customer. I no longer feel comfortable returning to that store after the disrespectful treatment I received. As a paying customer, I expect to be spoken to with professionalism and basic courtesy. I am seriously reconsidering whether I should continue supporting a business that does not value or respect its customers, even though I still need more paint. Thank you for taking the time to review my complaint. I look forward to your response. Kind regards, Vero Moji