Disgusted, abused and bul**** at your store

I was just assulted and victimized at your Khayelitsha Mall branch. I was in the queue for over 20 mins. I understand with covid protols they can only allow a certain number of people in the shop at a time.

When I was about to enter a random customer jumped the queue with the assistance of a staff member. When we queried this we were told to "shut up, he's a staff member". Little did we know that he's just a customer like everyone else in the Q. All customers were unhappy about it and we obviously wanted answers as to what kind of a customer service is this.

Eventually it was my turn to enter the store, a staff member told me I will not enter the store because I questioned him. He went as far as saying even if I enter the store I will not be served. I entered the store and packed my shopping aside and the staff member in question told the entire store how rude I was and that they ate forbidden to serve me. I was shocked as to why would I stand in thr Q blazing hot in Cape Town and do not the the service I deserve.

The staff member in question was shouting at me in the store, pointing figures at me and threatened to kick me out if I don't leave the store. In my defence I told him this is not his store and I deserve to me helped as I was there for a reason. He assured me I will never be served and that I was wasting my time being in the store.

I left the store with out my merchandise and went to a competitor. He as still shouting at me as I was leaving and told said, "I told you so you will not be served at this store".

What kind of a customer service is this?

Why was I victimised and bul**** by a man during the month of GBV in SA?

Is my money not good enough to pay at Picardi? Is this the customer service I deserve as a paying customer?

I'm deeply hurt and traumitised, if I didn't leave the store the staff member would have definately ladi his hands on me.

Did I mention that I went shopping as my daughter just turned 19 and wanted to celebrate with family?

I require feedback regarding this official complaint. I'm assuming that this will land in someone's ears that will take it seriously.

Did I mention that the trauma that I went through was too much as a woman. To be victimised I public by a man. What kind of a man traeys woman/customers like this?

Have you considered that you possibly lost money as I was refused assistance and was told to leave? How many other customers are told to leave the store and are refused entrance at your store? I want an official apology from this man, I can ID him because he didn't even have his mask on(that's a ******** offense as per the president of SA). How am I going to get the merchandise I wanted to buy at your shop? Is this how it's supposed to be your store.

Get back to me

Wendi Ntutu ***