Extreme bad service

I have made a claim on 28th of April 2015 with my insurance broker PIB group and from the start they have made delays in giving feedback and have also made claims on me having ******** records in reckless driving which is untrue as part of a delay tactic as I have never been arrested or had problems with the law in my life. They have made two investigations with my claim saying they need to check my phone records, when I call in for feedback they continuously pass the buck for a few weeks now saying they are still waiting for the phone records that no one from their side seems to know when they will be available. I have also made a complaint to a New National compliance officer and he responded in saying he will investigate and I am still yet to get any relief or any other response. It is now come to a point where I don't know where they are in giving a final report and I am still paying the monthly premiums every month. This has been a very stressful process and I have tried to exercise patience to the best of my ability but I cannot allow this to go on any longer.