Appalling Support from the Pi Network team

24 Feb. So I contacted the Pi Network Support channel on Instagram "Pi Network Support Team Official" and kindly explained to them that I have been waiting for months for my KYC approval to go through. They came back to me that same day to say that they can help but I needed to subscribe first. That same day I told them that I do not know where to subscribe to their channel as I already followed it so asked them if is what they are talking about.

27th Feb. 3 days later and no response from them so I asked them for an update. They kindly got back to me and told me that could assist me within a day but that I needed to subscribe to them and then send them a screenshot of the problem. That same day, again, I told them that I do not know how to subscribe to them and that I needed help with that. I sent them a screen**** of the KYC step I got stuck on and explained to them that its been months now.

4th Mar. No response again so I asked for another update.

5th Mar. Their response again was that I needed to subscribe to their channel first in order to receive support.

7th Mar. Again I told them I do not understand what they mean about that and explained that I was already following their page.

8th Mar. Their response was that I am not on their subscriber list and therefor I cannot receive support.

9th Mar. AGAIN I told them that I do not understand what they mean when they say that I need to subscribe and asked them how to do it. I even sent them screenshots of how many times I asked that same question.

12th Mar. No response so asked for another update

18th Mar. Still no response so asked for another update.

20th Mar. Still no response so I asked again for an update

I mean, how many times do you need to ask a service desk how to subscribe to their channel??? I just find it utterly poor that they dont even read the previous messages on the same chat feed that I'm requesting the same information on, over and over. Moreover, they dont make an effort to respond to them either. I've been mining on their platform for years and I am a customer of theirs. At the end of the day, they make money off the transactions that i will be doing in the future when I get approved so this is a really bad indication of how they treat their customer. Their websites and other support channels are ALWAYS giving issues, sometimes even unreachable.

Appalling service to say the least!