Incompetence!

I've had a policy with Phuti Funerals for over 20 years. Both my parents also did and were buried by them. They have since changed things around, you can no longer pay your premiums by EFT. You have to go to the branch or selected stores, such an inconvenience!

On October 06, 2023 I asked that they start deducting from my persal. I sent my payslip, I actually went to the branch for this. I opened another policy for my son, who's now over 21. I paid cash for October, and was told they'll start deducting from my persal from November 2023.

Turns out they have not been deducting, they have not even processed my request as on 22 May 2024!!

I went to the branch in Mokopane, and they confirmed everything was emailed to Polokwane. The lady in Polokwane (Makgadi) did not do her job. I waited so she can tell them the way forward. 15 minutes of waiting she is not picking up calls from Debbie in Mokopane.

I left, and opted to call her myself, and she said she'll call me back so I don't waste airtime from my cellphone. She didn't call back. I called several times till I asked to speak to someone else, a Manager preferably. I was transferred to Thembi, explained my story... after a long conversation she tells me my policy has lapsed, I was supposed to follow-up... now I have to start again, with 3 months waiting period! I'm being punished for someone not doing their job.

Looks like I'll be moving ship.