Horrible service from FNB

Good day

I am Miss Nokuthula Phumzile Matsena. Case Number ***, with a company name of Phumzile Aisha Auto (PTY) LTD.

My business and personal account was frozen in FNB bank regarding a business I did with a lady who made a payment to my account from ABSA bank. I have forwarded an affidavit which was written at the Police station from the lady who made a payment to my account with a copy of her ID and her bank statement. I have had this case since three weeks bad and they have not unfrozen my account which I don’t know the reason why. Please, I would highly appreciate your office to assist in contacting FNB bank, reason being that I do not understand why would my accounts be frozen for such a long time even after providing necessary documentation needed from the bank.