Appalling Service
2 Weeks ago, I placed 3 soccer 6 bets at the Florida branch. My funds fell short and I was advised to place 2 bets. The teller informed me that the she had placed 2 bets amounting to R192.00 each. I was alarmed to find out that she had placed two identical bets each @ R192.00.<br> I requested to speak to the Manager, after a lengthy explanation, she acknowledged that the teller was at fault and unfortunately she could not assist and she walked away whilst I was consulting with her. I contacted customer care assisted by a gentlemen by the name of WALTER and he was helpful. After numerous e-mails & phone calls, requesting for feedback, three days later I was advised that the matter was escalated to Leah Lekubu who happens to be the area Manager, I was promised that she would get in touch with me. After numerous e-mails she informed me via e-mail that she would revert back to me before end of last week. I have not heard a word from her since (FALSE promises). Today I have contacted the call centre asking to speak to her and as usual they took down my details. <br> Does this mean that the teller will continue to rob clients?<br> Does this mean no one at your Organization is willing to assist?