SAMSUNG RELATED TO AMATUER SERVICE DELIVERY

1. Feedback turnaround time ( takes 6 days to get back to me after copious calls to no avail on number advertised and emails sent. *** , [Email Removed]<br> 2. Service level , NILL<br> 3. Protection of personal identification ( violation of my rights I believe as they have lost my phone! Had to track it again before I could receive a tracking number ) <br> <br> I feel violated! Having asked what is phonefixe's avrg turn around time for a LED screen fix , been given a reply such as , \ I believe I have told you this on your previous visit".Oh sorry for asking! Marreitte has absolutely no care for what people feel when their phones are sent in for repairs. I believe that my experience with this shop has been unpleasant and is ashamed to say that it is related to Samsung. I am utilising my Blackberry in the meanwhile and as it was a struggle to get used to ( being a Samsung fan ) I kinda consider staying with BB due to this s***t. <br> <br> I will refuse to speak to Marriette of Phonefix. I will request that I receive a call as per policy to know the progress of my phone nothing else. I believe it will take 3 weeks to return my phone as I expect. ( NOT WIPED ) <br> <br> Came on Samsung!!<br> """