Worst service ever

I reported my phone ****** with PhoneChoice 20th of August 2015 - by middle September 2015 the claim was only approved and on 28th of September 2015 I paid the excess amount - after numerous complaints and emails I was only informed that they will get back to me - on 04 November 2015 I was advised the devise was despatched - we are now on 16.11.2015 and still no delivery - I have been waiting for more than 3 months for my claim and the phone to be delivered - this is the worst service I have ever experienced from any company and while it is taking 3 months for a phone to be replaced (and counting ) you are expected to pay every month with no feedback, no appologies and definitely no service as this is non-excisting